Return & Replacement Policy

At Dr. Sparsh, we want you to have a satisfying shopping experience. If you receive an incorrect, damaged, or defective product, we're here to help you with a replacement.

Please read our Return & Replacement Policy carefully to understand the eligibility criteria and replacement process.

1. Eligibility for Replacement

We offer replacements only in the following cases:

• Wrong Product Delivered: If you receive a product different from the one you ordered.

• Damaged or Defective Product: If your product arrives damaged or has a manufacturing defect.

Please Note: We do not offer refunds once an order has been placed, including prepaid and partially paid orders. Eligible cases will be handled through our replacement process, subject to verification and approval.

2. How to Request a Replacement

To request a replacement, please contact us within 3 days of receiving your order.

Contact Email: support@drsparsh.in

Please include the following details in your email:

• Your order number.

• A clear description of the issue.

• Clear photographs of the product and its packaging showing the damage, defect, or incorrect item received.

Requests submitted after the 3-day period may not be accepted.

3. Replacement Process

Once we receive your request, the following process will apply:

1. Review: Our customer support team will review your request and the information provided.

2. Verification: We may request additional details or photographs to verify the issue.

3. Approval: If your request is approved, we will arrange a replacement at no additional product cost.

4. Return of Product: In certain cases, we may ask you to return the incorrect, damaged, or defective product. If a return is required, our team will guide you through the process.

4. Important Terms and Conditions

• Reporting Period: Replacement requests must be submitted within 3 days of receiving the order.

• Product Condition: The product should be unused and in its original packaging, wherever applicable. If the product is damaged or defective on arrival, please retain the product and packaging for verification.

• Proof Required: Clear photographs and order details are required to process a replacement request.

• Non-Eligible Requests: We reserve the right to decline requests that do not meet the eligibility criteria or cannot be verified.

• Refund Policy: Refunds are not offered under this policy for prepaid or partially paid orders once placed. This does not exclude any rights or remedies available under applicable law.

5. Contact Us

If you have any questions regarding our Return & Replacement Policy or need assistance with a replacement request, please contact us:

Brand: Dr. Sparsh
Email: support@drsparsh.in

At Dr. Sparsh, we are committed to providing a reliable shopping experience and assisting our customers with eligible product-related concerns.

Thank you for choosing Dr. Sparsh!